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Resolved

Degraded Replay search and Insight queries in the UK region (Google Cloud London incident)

Oct 20, 2026 at 6:10am UTC
Affected services
API UK Insight

Resolved
Oct 20, 2026 at 4:20pm UTC

Resolved. Between 06:10 and 11:10 UTC on 20 October 2026, a Google Cloud infrastructure incident in the London (europe-west2) region caused intermittent failures for BigQuery-backed features in the LimaCharlie UK region:

  • Replay / historical searches and search cost estimates, which could fail with "failed to get sensor event count: googleapi: Error 400: The job encountered an error during execution ... jobBackendError"
  • The Insight usage overview in the web app
  • Scheduled IOC index refreshes

Telemetry ingestion, detection & response, and the UK API endpoints remained available throughout. Google has mitigated the incident (Google Cloud incident Xs2XTHzAVC9YnafnPyzj) and we have seen no further errors since 11:10 UTC. Searches that failed during the window can simply be re-run; scheduled index refreshes resume on their next run.