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Summary Root Cause Analysis Report - Post-Mortem

Incident Overview:
On August 29 2024 the limacharlie.io domain experienced DNS issues which caused unavailability of services. This report summarizes the timeline of events, root causes, and corrective actions taken.

Timeline of the Events:

August 29, 2024
- 2:05pm PT: DNS issues began.
- 2:10pm PT: Reports received of customer receiving errors and no longer being able to access orgs.
- **2...

Most services have returned to normal operation. We are continuing to monitor.