Previous incidents

GCP has rolled back the breaking change, and services are confirmed normalized. We are calling this issue resolved.

Resolved. Sensor connectivity to the US datacenter was restored at 23:13 UTC and traffic was back to normal levels by 23:16 UTC. Some sensors took until approximately 23:25 UTC to reconnect.

What happened (all times UTC, 2026-09-19)

• 20:21 - A scheduled automatic upgrade began replacing the servers that receive sensor connections in our US datacenter, one at a time.
• ~21:50 - The network load balancer in front of those servers was not updated with the replacement servers and kept sendin...