Previous incidents

February 2025
No incidents reported
January 2025
Jan 23, 2025
1 incident

Degraded : Reliable Tasking Extension

Resolved Jan 23 at 02:20pm PST

Situation : We are experiencing an issue with the reliable-tasking extension.
Task : We are effecting hardware upgrade that we expect to stabilize and resolve the issue.
Expected Impact: There will be a loss of currently buffered reliable tasks.

Jan 24, 2025 10AM - Issue has been stabilized, but we are still root causing the issue. No expected Impact at this time. We will update as we have more information.

Jan 24, 2025 5PM - We have implemented a fix, and while we expect resolution, will ...

December 2024
Dec 11, 2024
1 incident

Endpoint Agent v4.32.1 BSOD Issue

Resolved Dec 11 at 07:18am PST

Summary Root Cause Analysis Report - Post-Mortem

Incident Overview:

On December 11th, 2024, a few LimaCharlie customers reported Blue Screen of Death (BSOD) issues affecting Windows systems running version 4.32.1 of the LC EDR Agent. The issue only affected a small subset of systems running lc:latest that were under high memory pressure.

Engineering quickly identified the issue and rolled back the agent version from 4.32.1 to 4.32.0 to mitigate the problem.

The incident respo...