We want to inform you about an upcoming scheduled maintenance window that will affect our systems in the USA region. During this maintenance, our systems will be in a partially degraded state for a period of up to 30 minutes.

Maintenance Window Details:

Date: 12-28-2023
Start Time: 3:30PM MST
End Time: 4:00PM MST

During this maintenance window, you may experience the following issues:

UI Delays: Users may encounter delays in refreshing data within the user interface. Please be patient as the system may take longer than usual to display updated information.

Inconsistency in data displayed: After creating content (e.g. a D&R rule), the content will in fact be created, however, user interface may not immediately reflect this. We recommend being patient and performing a subsequent refreshes to ensure the correct status is displayed.

We understand that these issues may cause some inconvenience, and we apologize for any disruption this may cause to your workflow. However, please rest assured that all telemetry data will continue to be received normally throughout this maintenance window. Your data remains secure, and no telemetry will be lost or compromised during this period.

Our team is committed to ensuring the stability and reliability of our systems, and this maintenance is essential to maintaining the high standards of service that you expect from us. We will make every effort to complete the maintenance within the specified timeframe to minimize any inconvenience.

If you have any urgent concerns or questions regarding this maintenance, please do not hesitate to contact our support team at answers@limacharlie.io

We appreciate your understanding and cooperation during this maintenance period. Thank you for your continued trust in our services.