Resolved
Sep 19, 2026 at 11:16pm UTC
Resolved. Sensor connectivity to the US datacenter was restored at 23:13 UTC and traffic was back to normal levels by 23:16 UTC. Some sensors took until approximately 23:25 UTC to reconnect.
What happened (all times UTC, 2026-09-19)
- 20:21 - A scheduled automatic upgrade began replacing the servers that receive sensor connections in our US datacenter, one at a time.
- ~21:50 - The network load balancer in front of those servers was not updated with the replacement servers and kept sendin...