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Summary Root Cause Analysis Report - Post-Mortem

Incident Overview:

On December 11th, 2024, a few LimaCharlie customers reported Blue Screen of Death (BSOD) issues affecting Windows systems running version 4.32.1 of the LC EDR Agent. The issue only affected a small subset of systems running lc:latest that were under high memory pressure.

Engineering quickly identified the issue and rolled back the agent version from 4.32.1 to 4.32.0 to mitigate the problem.

The incident respo...

Performance issues should be resolved. We continue to monitor systems to ensure sustained performance.

Performance issues should be resolved. We continue to monitor systems to ensure sustained performance.