Previous incidents

December 2024
Dec 11, 2024
1 incident

Endpoint Agent v4.32.1 BSOD Issue

Resolved Dec 11 at 07:18am PST

Summary Root Cause Analysis Report - Post-Mortem

Incident Overview:

On December 11th, 2024, a few LimaCharlie customers reported Blue Screen of Death (BSOD) issues affecting Windows systems running version 4.32.1 of the LC EDR Agent. The issue only affected a small subset of systems running lc:latest that were under high memory pressure.

Engineering quickly identified the issue and rolled back the agent version from 4.32.1 to 4.32.0 to mitigate the problem.

The incident respo...

November 2024
Nov 15, 2024
1 incident

Performance issues loading sensors

Degraded

Resolved Nov 15 at 11:03am PST

Performance issues should be resolved. We continue to monitor systems to ensure sustained performance.

1 previous update

Nov 14, 2024
1 incident

Performance issues loading sensors

Degraded

Resolved Nov 14 at 10:58am PST

Performance issues should be resolved. We continue to monitor systems to ensure sustained performance.

1 previous update

October 2024
No incidents reported