Previous incidents

Situation : We are experiencing an issue with the reliable-tasking extension.
Task : We are effecting hardware upgrade that we expect to stabilize and resolve the issue.
Expected Impact: There will be a loss of currently buffered reliable tasks.

Jan 24, 2025 10AM - Issue has been stabilized, but we are still root causing the issue. No expected Impact at this time. We will update as we have more information.

Jan 24, 2025 5PM - We have implemented a fix, and while we expect resolution, will ...

Summary Root Cause Analysis Report - Post-Mortem

Incident Overview:

On December 11th, 2024, a few LimaCharlie customers reported Blue Screen of Death (BSOD) issues affecting Windows systems running version 4.32.1 of the LC EDR Agent. The issue only affected a small subset of systems running lc:latest that were under high memory pressure.

Engineering quickly identified the issue and rolled back the agent version from 4.32.1 to 4.32.0 to mitigate the problem.

The incident respo...

Performance issues should be resolved. We continue to monitor systems to ensure sustained performance.

Performance issues should be resolved. We continue to monitor systems to ensure sustained performance.